Frequently Asked Questions
What is your cancellation policy?
I have a 24 hour cancellation policy. Cancel with more than 24 hours notice of the scheduled ride and there's no fee. Also, I don't require a deposit until I receive an inquiry for the same time slot as the ride, in which case I require a deposit (amount is dependent on length of ride) to lock in the reservation. You have the option to make a deposit if you wish to lock in the reservation, but it's not required until I receive an inquiry.
Do you work outside of your normal availability window?
Yes, but there is an upcharge of +$10 for every hour outside of the window. For example, normally an airport ride is $50 when completed within my normal availability window of 8am-8pm, but if you need to be picked up at 4:30am for an early morning flight, it’s $90. Please contact me if you have any questions.
Do you require a deposit?
I require a deposit for tours and rides exceeding 100 miles, which goes toward the total cost. Amount depends on length of tour/ride
I also require a $20 deposit for ASAP rides from Asheville Regional Airport
I also require a deposit if I receive an inquiry for the same time slot as your scheduled ride. You have the option to put down a deposit to lock in your reservation, but it is not required until I receive an inquiry.
Do you require that I book a reservation for a ride ahead of time?
While it is not a requirement, there is a $10 upcharge for less than 30 minutes notice. Please refer to the Rates section of the website for more information.
What type of vehicle do you drive and what is the maximum capacity?
I drive a 2018 Toyota Highlander (See pics here) which can seat up to 6 passengers without luggage and 4 passengers with luggage. There is an upcharge of +$10 when transporting more than 4 passengers and when transporting 4 passengers + luggage. Please contact me for more details.
Do you take credit cards?
I prefer cash, Venmo or Zelle but can run a credit card if necessary (i.e. for business trips, etc.)
What are your credentials?
I have a City of Asheville For Hire Driver’s permit, Commercial Auto Insurance Policy, Asheville Airport Ground Transportation Permit, a North Carolina For Hire tag, plus 4 years of full-time commercial driving experience
Do you do more than just drive?
Absolutely! I offer recommendations for all the best restaurants, breweries, live music venues, outdoor activities and nightlife that this fine town has to offer! When hired for private driving, I can be as involved in the experience as you’d like. For example, I kept score for some folks during their axe throwing matchup.
If I need an airport pickup, what information do you require?
When booking an airport pickup, please provide your flight number and indicate whether you’re checking luggage or simply carrying on. I keep an eye on the flight status and do my best to time my arrival perfectly to minimize your wait time.
Do you make reservations at restaurants, etc.?
No, currently I am just a driver, I don’t plan vacation itineraries. However, I'm more than happy to provide as many recommendations as you'd like during your stay.
Can you bring my party onto the Biltmore Estate grounds?
Yes, however you and your party must purchase admission tickets either ahead of time or at the ticketing office. If you’ve purchased tickets ahead of time, they need to be ready when entering the property.
Can I bring alcoholic beverages along for the ride?
North Carolina is a zero tolerance state in regards to open containers in vehicles. You may bring non-alcoholic beverages and food on board upon request. Thank you for your understanding.
Pickup & Waiting Policy
Customers must be ready at the scheduled pickup time.
A 15-minute grace period is provided from the scheduled pickup time.
After 15 minutes, continued waiting is not guaranteed and is at my discretion based on scheduling and the next scheduled pickup.
If the customer is not present after the grace period, the trip may be considered a no-show and customer will be charged a cancelation fee.
Additional wait time, if available, may result in added charges.
Pet & Animal Policy
Pets are permitted only if they weigh 25 lbs or less.
Only service animals as defined under applicable law are permitted and must be disclosed at the time of booking.
Service animals must be trained to perform a specific task related to a disability and must remain under control at all times. Animals that are not housebroken, disruptive, or pose a safety risk may result in refusal of service.
Vehicle Condition & Cleaning Fees
Customers are responsible for maintaining the condition of the vehicle during transport.
A cleaning or damage fee may be charged if:
Excessive mess occurs
Spills, stains, or odors require cleaning
Damage to the vehicle is caused by passengers or belongings
Passenger Conduct
I reserve the right to refuse or terminate service if a passenger:
Is disruptive or unsafe
Is under the influence to a degree that affects safety
Poses a risk to the driver, vehicle, or other passengers
In such cases, no refund will be issued if customer has prepaid and/or a cancelation fee will be charged.
Booking Agreement
By submitting a booking request on this website or via phone text message, the customer acknowledges and agrees to all policies outlined above.